Reference

Legal terms for your pul99 account

pul99 sets out the Legal terms that apply when you open an account, use local payment rails or enter the lobby.

Account termsPrivacy controlsLocal-law accessPayment records
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pul99 Legal terms for your pul99 account
CONTACT ROUTES

Get Legal help through your account

A clear contact route matters when you need to question a Legal term, correct personal data or understand an account restriction. We keep support close to the account area so your request can be checked against the relevant record rather than handled as a vague public enquiry. Start with the signed-in support path, include the email or phone number attached to your account and describe the exact policy point you want us to clarify. Do not send wallet PINs or full authentication codes in a support message.

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Account support

Use the support path inside your account when a Legal question concerns login, phone verification or an access decision. Include the affected account detail and the date of the event, and we can direct the request to the right record without asking you to publish private credentials.

Payment records

For a Legal query about DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, send the payment reference and wallet status shown in your account. We use those details to locate the transaction while keeping your PIN, password and one-time code out of the conversation.

Data requests

Ask through the account contact route if you want to see, correct or question personal data held for your pul99 account. State whether the request concerns your phone number, login record, payment reference or cookie preference so we can identify the requested Legal action clearly.

DATA PRACTICE

Six practical rules behind our Legal policy

We handle this Legal area through practical account controls rather than broad promises.

Data collection

We collect account details needed to create access, verify your phone and respond to a Legal request.

Cookie choices

Cookies can keep your selected session and account preferences available in the browser.

Account security

Your phone verification is an account-security step, not a public profile feature.

Record retention

We keep account, access and payment records for the period needed to operate the account, examine disputes or meet an…

Policy changes

When a Legal term changes, we present the updated wording through the account or policy area before it governs a…

Correction requests

You may ask us to correct inaccurate account data or explain how a record was used.

Answers about pul99 Legal terms

These Legal answers address the questions you may have before opening an account or asking us to change a record. We keep the scope focused on access, privacy, cookies, payment evidence and contact rights. Where a question depends on your location, the applicable rule is that access depends on local law. Use the account support path when you need a response tied to your own records.

Access depends on local law and your account eligibility. Before you open an account or enter the lobby, check that use is permitted in your location. We may also require phone verification and accurate account details before access or a requested account change can proceed.

We use the account details needed for access, phone verification, support and payment reconciliation. A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can help identify a transaction. We do not need your wallet PIN or full authentication code for a normal request.

Send the request through the signed-in account support path and name the field or event that appears wrong, such as your phone number or payment reference. We may need enough account detail to locate the record, but never include your password, wallet PIN or one-time code.

Cookies can store session and browser preferences connected with your account. You can review or change cookie choices on the device you use. After a change, some preferences may reset and you may need to sign in again before accessing the account area.

We retain payment, login and account records for the period needed to operate the service, handle a dispute or meet an applicable Legal duty. The exact period can depend on the record and the request. Contact support with the record type for a specific explanation.

Yes. Use the account support route and describe when the restriction appeared, whether phone verification was complete and which account area was affected. We can explain the applicable Legal basis or required next step, while access still depends on local law.

Start with the support path inside your account and choose the route that matches your request: account access, payment records or personal data. Include a clear subject and relevant reference, then keep passwords, wallet PINs and authentication codes out of your message.

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